FAQs - Frequently Asked Questions

When can I check in?
We have an Express Check-In Package that is emailed to you once your balance is paid in full (Lockbox combination, car passes and directions).  We do not have an actual check in process.  You may enter your accommodation after it is cleaned and inspected.  The typical entry time is 4:00 PM, but we cannot guarantee it.

When do I check out?
We do not have a check out process.  Departure time is 10AM.  Please leave the keys and car passes in the accommodation and lock it behind you.  Our Inspectors come in behind you and pick up the keys.

Are linens and towels provided?
All properties are provided with bedding and towels.  There are also linens for the sofa bed which can be found in the master bedroom closet.

Are there washers and dryers in the properties?
All properties have washers and dryers in the accommodations.

Is there maid service during our stay?
Accommodations will be cleaned prior to check-in and at departure.  Additional maid service is available upon request for an additional charge.


Do we need to wash our linens before we leave?  
No, leave the linens on the beds and the towels in the bathrooms.  Our cleaning service will replace them.

Do villas and homes have air conditioners?
All homes and villas are equipped with central air conditioning and heating.

Is there an iron and an ironing board?
Yes, additionally, all of our properties are fully equipped including coffee pot, toaster, dishes, pots and pans as well as blender.  Kitchens have adequate dishes and cooking utensils for the property's maximum occupancy.

What do we need to bring?
Here are a few items which we suggest you bring with you: beach towels, hair dryers, condiments, groceries, garbage bags.  Please do not purchase perishable items before entering your accommodation.  We provide a starter supply of toilet paper, bath soap, dishwasher detergent, laundry detergent, dish soap, paper towels and facial tissue

Where do we put the trash?

In high-rise properties there is a trash chute.  In villas and homes there is a designated trash area.  Trash cans do not have to be taken to the street.  Please use a trash can liner and tightly place the lid on the can.

Are the homes and villas non-smoking?
All of our properties are non-smoking.

Will you send me a reminder of when my last payment is due?
No, your final payment is due 60 days before arrival.